How can I track my order?
As soon as the carrier picks up your parcel, an email sends you the tracking link. Your orders and their status are also in your customer account.
We are here to help
A question? Write to us.
A poster, a size, an order: check the answers below first, yours may be there. Otherwise, write to us: we read every message.
- A real person replies by email within 24 business hours
- Damaged poster: we sort it out at no cost to you
- Designed in France, printed near you, on demand
Before you write
The answers people ask for most
Track my order
How long does delivery take?
Allow 3 to 7 business days to Poland, starting the day after your order is confirmed. Each poster is printed just for you, then shipped with a tracking number.
Is the frame included?
No, our posters are sold unframed: the frames in the photos set the mood. Our sizes are standard, so you can easily find a store-bought frame in the right size.
Can I return a poster?
Yes, you have 14 days after delivery to tell us you have changed your mind, with no need to give a reason. Write to us first: we will give you the return address. Return shipping is then at your expense.
My poster arrived damaged, what should I do?
Write to us with your order number and photos of the parcel and the poster. A damaged or incorrect poster is replaced at no cost to you.
How do I get my invoice?
An invoice comes with every purchase. Can’t find it? Write to us with your order number and we will send it again by email.
Another question? All frequently asked questions
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